| How satisfied are you in reaching Customer Service by telephone? |
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| How satisfied are you that Customer Service is qualified to resolve problems? |
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| How satisfied are you that quotes are being provided quickly? |
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| How satisfied are you that we respond to rush requests? |
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| How satisfied are you in having us inform you in advance about backorders, delayed shipments or other order-related situations? |
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| How satisfied are you that orders are being consistently delivered at the time they were promised? |
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| How satisfied are you with Customer Service being proactive in providing alternate solutions when a problem occurs with an order or shipment? |
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| How satisfied are you that Customer Service understands your internal operating requirements as a customer? |
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| How satisfied are you with the level of contact and assistance you receive from our outside sales force? |
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| How satisfied are you that we have the product(s) you need when you need them and where you need them? |
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| How satisfied are you with the delivery of our products? |
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| How satisfied are you with TST/Impreso as an overall supplier? |
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